Welcome to DXN Shop BD Marketplace. This Seller Policy outlines the rules, responsibilities, and obligations for all registered sellers on our platform. By registering as a seller, you agree to comply with the terms mentioned below.

1. Seller Registration & Verification

• Sellers must provide accurate personal and business information.
• Valid identification and contact details are required.
• DXN Shop BD reserves the right to approve or reject any seller application.

2. Product Authenticity

• Only 100% genuine and authentic DXN products may be listed.
• Counterfeit, expired, or unauthorized products are strictly prohibited.
• DXN Shop BD may remove any product that violates authenticity standards.

3. Product Listings

• Product information must be accurate and not misleading.
• Images must clearly represent the actual product.
• Prices must include all applicable charges unless stated otherwise.

4. Order Fulfillment

• Sellers must process orders within the specified timeframe.
• Delayed shipment may result in penalties.
• Sellers are responsible for proper packaging to avoid damage during delivery.

5. Commission & Payments

• DXN Shop BD may charge a commission fee per successful order.
• Payments to sellers will be processed after successful delivery confirmation.
• Any refund or return adjustments will be deducted accordingly.

6. Returns & Refund Handling

Sellers must cooperate in resolving return and refund cases. Repeated return complaints may lead to account suspension.

7. Code of Conduct

• Maintain professional and respectful communication with customers.
• Do not engage in fraudulent or unethical practices.
• Avoid manipulating reviews or ratings.

8. Account Suspension & Termination

DXN Shop BD reserves the right to suspend or permanently terminate seller accounts for:

• Policy violations
• Repeated customer complaints
• Selling counterfeit products
• Fraudulent activities

9. Intellectual Property

Sellers must not upload copyrighted images, trademarks, or content without proper authorization.

10. Governing Law

This Seller Policy shall be governed by the laws of the People’s Republic of Bangladesh. Any disputes shall be subject to the jurisdiction of Bangladesh courts.

11. Amendments

DXN Shop BD reserves the right to update this Seller Policy at any time without prior notice.

By registering as a seller on DXN Shop BD, you acknowledge and agree to comply with this Seller Policy.