🛍️ Return & Refund Policy – DXN Shop BD
Effective Date: October 3, 2025
Welcome to DXN Shop BD.
We value our customers and always try to ensure your complete satisfaction with every purchase. Please read our return and refund policy carefully before making any purchase.
🔁 1. Eligibility for Return
You may request a return if:
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The product is damaged, defective, or incorrect at the time of delivery.
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The product is unused, unopened, and in its original packaging.
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You contact us within 3 days of receiving your order.
🚫 2. Non-Returnable Items
We do not accept returns for:
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Opened or used health and personal care products.
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DXN food supplements or consumable items.
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Items purchased during promotional sales or with discount coupons.
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Products damaged due to customer mishandling after delivery.
📦 3. Return Process
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Contact our Customer Service Team via:
📞 Phone: +8801690005569
✉️ Email: contact@dxnshop-bd.com -
Provide your Order ID, product details, and a photo/video of the issue.
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Our support team will review your request and guide you through the process.
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Once approved, please return the item to the address provided by our team.
💰 4. Refund Policy
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Refunds are processed within 7–10 business days after we receive and inspect the returned product.
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Refunds will be made to your original payment method (Bkash/Nagad/Bank Transfer).
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Delivery charges are non-refundable unless the return is due to our error.
🔄 5. Exchange Policy
If you receive a damaged or wrong product, we will offer a free replacement (subject to stock availability).
If replacement is unavailable, you may choose a full refund instead.
⚠️ 6. Important Notes
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DXN Shop BD reserves the right to reject a return if the product does not meet our policy criteria.
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Please ensure the product is securely packed during return shipping.
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Customers are responsible for the return shipping cost (except for wrong/damaged items).
📞 7. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
DXN Shop BD
🌐 https://dxnshop-bd.com
📧 contact@dxnshop-bd.com
📱 +8801690005569
