📄 DXN Shop BD - Frequently Asked Questions (FAQ)
🛒 1. How can I place an order on DXN Shop BD?
You can easily place your order by visiting our website, selecting your desired product, adding it to the cart, and completing the checkout process. You can also contact us directly via WhatsApp or call if you need assistance placing an order.
💳 2. What payment methods are accepted?
We accept:
-
Cash on Delivery (COD)
-
Mobile Banking (bKash, Nagad, Rocket)
-
Bank Transfer (on request)
You can select your preferred payment option during checkout.
🚚 3. How long will it take to receive my order?
Delivery time depends on your location:
-
Inside Chittagong: 1–2 working days
-
Outside Chittagong: 2–5 working days
After your order is shipped, you will receive an SMS or call with delivery details.
🔁 4. What is your return or exchange policy?
If you receive a wrong or damaged product, please inform us within 48 hours of receiving it.
We will verify the issue and replace or refund the product according to our Return Policy.
Note: Used or opened products are not eligible for return.
🧾 5. How do I track my order?
Once your order is confirmed and shipped, we will send you a tracking number via SMS or WhatsApp. You can also contact our support team to check the current delivery status.
📦 6. Do you offer wholesale or reseller discounts?
Yes! We provide special prices for bulk or reseller purchases.
Please contact our sales team on WhatsApp for business inquiries.
💬 7. How can I contact customer support?
Our customer support team is available every day from 9 AM to 10 PM.
You can reach us via:
- Live Chat: Click
-
WhatsApp: +880 169 000 5569
-
Email: contact@dxnshop-bd.com
-
Facebook: DXN Shop BD Page
🌿 8. Are DXN products 100% original?
Absolutely!
We guarantee that all products available on DXN Shop BD are 100% genuine and sourced directly from official DXN suppliers.
We never deal in fake or replica products.
📦 9. What should I do if I received the wrong product?
Please contact us immediately through WhatsApp or our hotline.
We will arrange for a replacement or refund after verification.
❤️ 10. Why should I shop from DXN Shop BD?
-
100% Genuine DXN Products
-
Fast Delivery All Over Bangladesh
-
Secure Payment Methods
-
Friendly Customer Support
-
Easy Return Policy
Thank you for shopping with DXN Shop BD!
We’re always happy to serve you with authentic DXN products and trusted service. 🌿
